Terms of Service

1Agreement

These Terms are an agreement between you and Welcome In for use of the Welcome In app, the websites it publishes, and related services. By creating an account or starting a trial, you agree to these Terms and to our Privacy Policy. If you accept on behalf of a brokerage or team, you confirm you have authority to bind it.

2Accounts

You must be at least 18 and use Welcome In for your real estate business. You are responsible for:

• keeping your login secure;
• everything done under your account, including by members you invite;
• keeping your account and billing details accurate.

3Plans and prices

Prices are in US dollars and exclude any applicable taxes.

What each plan includes, and its usage limits, are shown on our pricing page and in the app. If you reach a limit, some features may pause until the next billing period or until you upgrade or buy an add-on. We may change prices for future billing periods. If we do, we will give you at least 30 days' notice before the change applies to you.

4Free trial

New accounts get one 14-day free trial, and you add a payment method when you start it. When the trial ends, your subscription begins automatically and your payment method is charged for the plan you chose, unless you cancel before the trial ends. If no valid payment method is on file when the trial ends, or you cancel during the trial, the subscription is canceled. We keep your data for 30 days after the trial ends, in case you decide to subscribe, and then delete it. Each account, person or business gets one free trial.

5Launch offer

The first 24 accounts to subscribe to the Agent plan billed yearly receive 50% off their first year. When those 24 places are taken, the offer ends. From the second year, the plan renews at the standard yearly price. The offer cannot be combined with other discounts, has no cash value, and does not transfer to other accounts.

6Billing and renewal

Subscriptions renew automatically at the end of each monthly or yearly period. Each renewal is charged to your payment method on file until you cancel. You can manage your subscription at any time in the billing portal, reached from Settings in the app. There you can change your plan, update your payment method and billing details, download invoices, and cancel.

If a payment fails, we and Stripe will retry it and let you know. If the payment still cannot be collected, we may limit or suspend paid features until it is.

7Changing plans

• Upgrades to a higher-priced plan take effect immediately. You are charged right away for the prorated difference for the rest of your current period.
• Downgrades, and switching from yearly to monthly billing, take effect at the end of your current period. You keep your current plan until then.
• During a free trial, changing plans does not end the trial. The new plan is charged when the trial ends.

8Cancellation and refunds

You can cancel at any time in the billing portal. Your plan stays active until the end of the period you have paid for, and is not renewed after that. Payments are non-refundable, and there are no refunds or credits for partly used periods, except where the law requires.

9Add-ons and included services

• Comparative Market Analysis (CMA): $19 per month for each MLS you connect, billed with your subscription.
• Credits for AI and other usage-based features can be bought in packs. Credits, whether included in your plan or bought, expire at the end of the billing month in which they were issued. Unused credits do not roll over and are not refunded.
• Designer hours are included in every plan, in the amount your plan lists. You schedule them with our team, and they are not billed separately. Unused hours do not roll over.
• Included domain: after your first paid invoice, your plan includes one website domain while your subscription stays active. The domain is registered through our registrar, OpenSRS. If you cancel, you can transfer it to a registrar of your choice. A domain cannot be transferred during the first 60 days after it is registered, which is an industry rule. After that, the transfer fee is $15 or our registrar's cost plus 10%, whichever is higher. To request a transfer, email domain@welcomein.io. If the domain is not transferred, we may let it lapse.

10Your content and your contacts

You own the content you put into Welcome In, including listings, photos, posts, website pages and contact lists. You give us a limited license to host, copy, process, display and send that content, only as needed to run the service for you. That includes publishing it to the sites and accounts you choose.

You confirm that you have the rights to everything you upload, including listing photos and descriptions. You also confirm that publishing it does not break MLS rules, brokerage policies or anyone else's rights.

11Your responsibilities when you contact people

Welcome In records consent and blocks email to people who have not granted it or who have asked to stop. Even so, you remain responsible for how you contact people, and you agree to:

• email or text only people who have given the consent the law requires, and honor every opt-out promptly;
• follow the laws that apply to you, including:
  • the CAN-SPAM Act and the Telephone Consumer Protection Act;
  • fair housing laws;
  • your state's real estate licensing and advertising rules;
  • your MLS's rules;
• include your required brokerage and license disclosures in your website and your marketing.

12Third-party services

Welcome In connects to services we do not control, including Gmail, Outlook, Google Calendar, Facebook, Instagram, LinkedIn and Threads. Your use of those services is governed by their own terms. Those platforms may change or limit what they allow, for example how long after a person's last message you may reply to them. If they do, a feature that depends on them may change or stop working, and we are not responsible for that.

13AI features

AI-generated text, images and designs can be wrong or unsuitable. Review everything before you publish or send it, particularly prices, property details and any claims about a property. You are responsible for what you publish. We do not apply AI editing to listing photos, so that they keep showing a property as it really is. If you edit a listing photo by other means, do not misrepresent the property.

Where AI requests are processed. Our AI features use providers including OpenAI, Anthropic, DeepSeek and TypeSafe AI (Jev). Some features currently use DeepSeek, whose servers are in China, so the text or images you send to those features may be processed and stored there under Chinese law. We plan to move those features to US-based servers. Until then, do not put sensitive personal information about clients into AI requests.

14Acceptable use

You agree not to:

• send spam or messages to people who have not consented;
• upload unlawful, deceptive or infringing content;
• discriminate in violation of fair housing law;
• try to access another customer's data;
• probe, disrupt or overload the service;
• resell the service without our written permission.

We may remove content, or suspend an account, that breaks these rules.

15Suspension and termination

You can stop using Welcome In at any time by canceling. We may suspend or end your access if you materially breach these Terms, do not pay, or create risk or legal exposure for us or others. Where it is reasonable, we will give notice first. Export anything you want to keep before your paid period ends. After it ends, we delete your data as described in the Privacy Policy. If a payment fails, we retry it and notify you. If it is still unpaid 30 days after the first failure, your subscription is canceled and the same deletion applies.

16Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the service will be uninterrupted or error-free, or that it will produce any particular business result.

17Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

18Indemnity

You will defend and indemnify Welcome In against claims arising from:

• your content;
• your messages to contacts and leads;
• your breach of these Terms or of the law.

19Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Travis County, Texas.

20Changes to these Terms

We may update these Terms. If a change is material, we will give you at least 30 days' notice by email or in the app. If you keep using Welcome In after a change takes effect, you accept the updated Terms.

21Contact

Welcome In · 2301 West Anderson Lane, Suite 1027, Austin, Texas 78757 · support@welcomein.io